“We have to migrate everything to a temporary email server because we don’t want to keep waiting for them to give us an answer when it will be resolved.”
Several small businesses and personal website operators have been contacted Age: The Sydney Morning Herald with similar stories; Their site and/or email service disappeared on Thursday and still wasn’t working as of Tuesday. Some were primarily concerned that they would lose their business or be paid for a service they did not receive. With no connection from Crazy Domains, others were concerned that their servers might be compromised, potentially putting their information and that of their customers at risk.
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So far, there is no evidence of anything outrageous at Crazy Domains, which describes the problem on its website as “technical bugs”.
Crazy Domains is an inexpensive web hosting service that offers single site packages with up to 100 email addresses for $9 per month, plus email only and domain name registration services, and maintenance of servers in Perth as well as abroad. It is operated by Singapore-based Dreamscape, which was acquired by Web.com in 2019, a subsidiary of US-based Newfold Digital. Newfold also owns the web services brands Bluehost, HostGator, Domain.com, Site Builder, and iPage.
The kind of services the company offers makes them attractive to small businesses, and web users in general are less likely to notice the kind of outage rather than the outage affecting Amazon or Twitter. But for companies that rely on their websites and email to fetch work, a five-day outage with little or no connections is a huge problem.
“Like many others, once it’s up and running, we’ll move everything about them,” Bannister said.
Newfold has been contacted for comment.
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Originally published at Melbourne News Vine
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